Mosquito Magnet® Easy 1-2-3 Repair Process

Certified Repairs Done Fast & Accurately!

Mosquito Magnet® products are the best in the industry! However, periodically the traps do need a tune-up or repairs. With our enhanced 1-2-3 Repair Process, we make it easy to keep catching. These 3 steps ensure you need a repair, what to expect depending on your warranty status, and what and where to send your trap.

 

1. Troubleshooting Checklist: Easy steps to ensure a repair is needed.

  • Did I review the easy-to-follow troubleshooting steps in my manual or Online?
  • Did I discuss the trap's symptoms with the Dedicated Customer Support?

If it's determined that you need a repair, the 360° Customer Support Network makes it hassle-free. Continue with step # 2.

Note: See our no-hassle return policy for questions about any product return.

 

2. Determine Warranty Status

Your trap comes with a 1-year Limited Warranty from the date of purchase.

In-warranty Traps:

  • A Return Goods Authorization (RGA) number is REQUIRED for in-warranty repairs.
  • Call 800-953-5737 with your serial number & proof of purchase for your RGA number.
  • Take or ship the unit to one of our Certified Service Centers.

Out-of-warranty Traps:

  • Our Dedicated Customer Support can help but it is not required for out-of-warranty traps.
  • You can choose any Certified Service Center.
  • Don't forget to ask for an estimated time and costs.
 

3. What should I send and Where should I send it?

"What to Send" Checklist

  • Service Request Form: Complete the top section of the form and include in the package.
  • Power Head with gas hose and regulator attached.
  • Include Power supply; either the powercord for corded traps or the battery & charger for cordless models.
  • Note: If you have to ship the trap, protect your trap and package it according to the UPS Guidelines. Retain your tracking information and insure your shipment or accept the risk of loss or damage in shipping.

Where should you send your trap?

  • In-warranty: When you receive your RGA number, the customer service agent will assist you in choosing a location.
  • Out-warranty: You can choose any Certified Service Center repairs your trap. Choose your location here.
  • Not all locations repair every trap. Check their trap listing before sending.
  • Don't forget to ask for an estimated time and costs.

Estimated Repair Time:

  • The estimated time is 5-7 business days after the location has received the trap.
  • You contact the location prior to sending it in and ask for an estimated time.
  • Please contact the Certified Service Center or our Dedicated Customer Support if it has been longer than 7 business days.