- 3 Item(s)
Most Recent Customer Reviews
- 3 Item(s)
Review RatePoor reliability
I bought this machine 3 years ago and it has been hopelessly unreliable. It has been returned for repair four times and fails after each occasion. It starts up on warm and presents an error message before the indicator light goes green. Our old Pro model is still going strong after nearly seven years and has presented no problems at all. The nets have a flimsy plastic gateway which breaks easily and are expensive to replace. Our machine is in Scotland where the aftercare is poor. This machine has proved too clever by half although when it is working it is effective.Response From Mosquito Magnet®Patty : Consumer Relations Representative
rejected & emailed consumer 6/6/617 - PAT
Review Ratehorrible.....didn't work at all out of the box....
worst experience ever with Executive......said it was too cold to operate even though I'm in FL and temperature was 70 degree.,.......had to send back with much hassleResponse From Mosquito Magnet®Patty : Consumer Relations Representative
Hello Kevin, We apologize for this experience and are glad that our team is working with you to make this right. This trap does have a feature that will turn the unit off when the temperature drops below 50 degrees. That can happen at night even though it is warmer during the day. Feel free to contact our Consumer Relations Team at 1-800-953-5737 with any additional questions.
Review RateNo see-ums laugh at this trap!!When we moved to the west coast of Florida the No-see-ums we were bothered some so purchased the Executive. The trap caught few, but at that time it was colder than usual. Since the warmer weather came in late March and into April the miserable little vampire is overwhelming to put it mildly
We cannot sit outside at any time from morning to night without having to take refuge into the house, and they also come through the screens. We have followed instructions explicitly and are sooooo frustrated with this machine. For $700+ we thought paying that amount we would have some peace, not hasn't happened. This machine is advertised as covering up to about an acre. We like to sit on the patio or fish from the dock, not possible. The patio is about 25 feet away and the dock is about 100 feet locations are within about 100 feet of the machine that we run 24 hours a day and placed
as required according to the wind.
Friends were anxiously waiting to see how it worked as they were ready to buy, but not after our experience. We understand that the return policy is no refund. After 30 days, the no-see-ums were a nuisance as it was cool, but after warming up they moved in In droves, but they just laughed at this machine.
A refund is certainly expected in this case, and if something isn't done I will write as many negative reviews as is possible and tell all,our friends who were thinking of buying one.
Another issue is that it was purchased through Amazon as it is an easy website to use and we have one click ordering. I realize this may cause a problem, but still need this resolved.
Thank you in advance.Response From Mosquito Magnet®Lauren : Consumer Relations RepresentativeHello Sue,
Thank you for taking the time to share this feedback. We apologize for this recent experience with this trap and would like to take this opportunity to make things right.
Using the right lure and ideal placement of the trap on the property are key factors in seeing a successful catch rate with this unit. Please contact our Consumer Relations Team at 1-800-953-5737 so we may provide troubleshooting assistance.