- 3 Item(s)
Most Recent Customer Reviews
- 3 Item(s)
Review RateNot quite sold yet
So far we haven't caught many mosquitos. Wish it was easier to tell if set up is correct.Response From Mosquito Magnet®Anthony : Consumer Relations Representative
We appreciate the time taken to share this feedback and would be delighted to offer further assistance. Please feel free to give us a call at 1-800-953-5737 so we may discuss placement and attractant options. We look forward to helping you.
Review RateToo unreliable.
When it chooses to works, it sucks up a lot of bugs. When it has a "thermistor fault," you're cooked: you either have to wrap it up and ship it to Tennessee or cart it 50+ miles away and leave it for several weeks (while the mosquitoes re-establish themselves on your property) and then pick it up. This is the second or third time I have had to "fix" an Independence model, and it's no longer worth the hassle. It's too expensive to fail this often. Simpler, less expensive machines will either be easier to fix or cheaper to replace.Response From Mosquito Magnet®Lauren : Consumer Relations Representative
Thank you for sharing this feedback. When a Mosquito Magnet® is in need of repair, it can be shipped or taken to one of our Certified Service Centers which are located across the country. Our traps are covered under a one year warranty for repair.
We apologize for this experience and have shared these comments and concerns with our Product Manager. Please feel free to contact our Consumer Relations Team at 1-800-953-5737 with any questions.
Review RateUnacceptable durability/reliability
They work to control mosquito's, but their durability/reliability is TERRIBLE. I have had 5, yes 5! NOT A SINGLE one has made it even two full years without requiring EXPENSIVE repairs. I am an engineer in the outdoor electronics business and KNOW this can be corrected- IF you chose to. Anodizing your thermal management part and conformally coating your PCB would help. But , maybe you don't want to make them better, as long as you can charge $600 a piece every two rears+ $300 for repairs!Response From Mosquito Magnet®Susan : Consumer Relations Representative
We apologize for this experience and appreciate the time taken to share this valuable feedback. These comments are appreciated and have been shared with our Product Manager.
Mosquito Magnet® backs our products with a one year warranty as well as a country wide network of Certified Service Centers, available for in our out of warranty repairs. Our Consumer Relations Team can also be reached at (800) 953-5737 for troubleshooting assistance or with any additional questions.