- 7 Item(s)
Most Recent Customer Reviews
- 7 Item(s)
Review RateUseless Product
I have one but can't get it to keep running. Sent it out west for repairs and by the time it came back the season was over. Now I try it and it still won't keep running - shuts itself off. Now the warranty is over and we're out $400. Poor product and poor service.Response From Mosquito Magnet®Jules : Consumer Relations Representative
We're sorry to hear about your experience with this trap! While the trap comes with a one-year warranty for repairs, we also offer out-of-warranty repair options for the Patriot Plus Traps. Repairs can be done at our facility for a flat fee, or the trap can be taken to one of our many Certified Service Centers around the country. For more information on these options, we recommend giving us a call at (800) 953-5737. We're happy to help!
Review RateBUYER BEWARE
BUYER BEWARE -----Don't waste your money! I purchased a month before summer, spent over $450.00 with tax, and extra supplies. I followed every direction and it caught one mosquito. It constantly shuts. I have followed very thing to the T in the booklet and customer service went through the same thing I did and still same results. They will not accept a return or send a replacement. I have to now go the legal routeResponse From Mosquito Magnet®Jennifer : Consumer Relations Representative
Thank you for providing this feedback! We are very sorry for this experience. Should the trap operate in this manner, it is covered by a one year warranty for repair. If the purchase was made over 30 days ago, we apologize as we are not able to process a refund or replacement. However, if all troubleshooting steps have been exhausted, we are happy to issue a Return Goods Authorization and have the unit repaired! Please feel free to contact our Consumer Relations Team at (800) 953-5737 for further assistance.
Review Ratething is garbage
I want to return this....a waste of moneyResponse From Mosquito Magnet®Jennifer : Consumer Relations Representative
Thank you for providing this feedback. We are very sorry for your experience with the trap and want you to be satisfied with your purchase! This trap is covered by a 30 day return policy with a copy of the purchase receipt. Please feel free to contact our Consumer Relations Team at (800) 953-5737 for further assistance. We are happy to help!
Review RateDON'T BUY, CUSTOMER SERVICE IS NON EXISTENT
Does not work. Keep shutting off. Customer service doe not know what is wrong. Won't take it back to trade for another one until they have tried everything. I have switched tanks, shut off, put tank on slowly, change outlets, they even made me change the cartridges. The summer is over and I spent $500.00 and was eaten alive. They don't stand behind their product.Response From Mosquito Magnet®Jennifer : Consumer Relations Representative
Thank you for taking the time to provide this feedback! We are very sorry for this experience. After walking through all the troubleshooting steps, if the trap is not working correctly we recommend sending it for a repair. All traps are covered by a one year warranty for repairs. Please feel free to contact our Consumer Relations Team at (800) 953-5737 for additional assistance. We are happy to help!
Review RateUseless Item - Useless Customer Service
Mosquito Magnet + 5 Months Use = ZERO insects caught. You've read that right. I was excited to try the Mosquito Magnet, and purchased it in Spring. It hasn't worked. It has not caught one single insect of any kind. I followed the instructions meticulously. I placed the trap in different locations. And still, I see mosquitoes hovering within 10 inches of the Mosquito Magnet with NOT ONE INSECT CAUGHT. I worked with customer service, and this is my experience: First, they re-sent me a PDF copy of manual (which I had followed). Second, I had to upload a video of it not working. Third, I had to PROVE to them where I purchased the Mosquito Magnet (I bought it on this website) with an argumentative Customer Service Representative. Fourth, I sent it in for repair. Fifth, their solution is "buy more of our stuff" to fix the other stuff that doesn't work. It's been an extremely disappointing waste of $300+ dollars, multiple tanks of propane, and hours of my time.Response From Mosquito Magnet®Jennifer : Consumer Relations Representative
Thank you for providing this feedback! We sincerely apologize for this unusual experience. While most troubleshooting can be accomplished over the phone, the trap may need to be sent in for repairs if all steps have been exhausted and the trap is not operating correctly. Your satisfaction with your purchase is important to us! Please feel free to contact us directly so we may learn more about this experience and work toward a resolution. Our Consumer Relations Team can be reached at (800) 953-5737.
Review Ratedefective, or worthless? be wary
you keep asking for my review, even though I returned the useless unit, so here you go: I bought the "simple" Patiot Plus version, because I had read how the sophisticated electronics only led to more failures we tried it for a week in spot#1 -- zero mosquitos in the trap we tried it for a week in spot #2 -- zero mosquitos in the trap we tried it for a week in spot #3 -- a few mosquitos, but also a spider that had taken up residence and spun a web, probably more successful than the trap itself the machine did not have any air suction into the "trap", so we'll never know if the lure/scent attracted them to the kill zone the only good part is that the return seemed fairly simple -- if you keep your original packaging for the inevitable return however, I shipped off the return package 2 weeks ago and have yet to see any refund posted good luck, suckers -- hopefully your experience will be more like the positive reviewers'Response From Mosquito Magnet®Jennifer : Consumer Relations Representative
We are very sorry to hear of this experience and are glad you were able to take advantage of our 30 day return policy. The time taken to provide this feedback is appreciated! We have shared this information with our Product Managers.
Please feel free to contact our Consumer Relations Team at (800) 953-5737 with any questions or for additional assistance.
Review RateUnit failed after 2 weeks
I purchased the Patriot Plus online on June 28, and fired it up the following weekend. Worked perfectly for 2 weeks (trapped quite a few mosquitos), then stopped working. No fan, no ignition, no power to the unit. I contacted customer service, and they offered free replacement (since it was within 30 days of purchase), which I accepted. Because it is installed at my cottage, I asked that they send the replacement immediately so I could swap the new one for the failed one when I returned to my cottage next weekend, but they refused, indicating that normal procedure is to send replacement upon their receipt of the failed unit. They did agree to send the new one upon receipt of proof of return of the failed unit (via UPS tracking #), but that still results in a further delay in activating the new unit. Since mosquito activity diminishes significantly by mid August, the additional delay is significant. Since this is my 4th Mosquito Magnet, I expected them to honor my request to send out the replacement immediately. Disappointing response.Response From Mosquito Magnet®Jennifer : Consumer Relations Representative
Thank you for providing this feedback! We are sorry we were not able to accommodate your request, however we are glad we are able to get this resolved for you by offering a replacement unit! Please feel free to contact our Consumer Relations Team at (800) 953-5737 with any questions or for additional assistance.