- 5 Item(s)
Most Recent Customer Reviews
- 5 Item(s)
Review RateSame issues
The Good: When it works it is a vacuum cleaner for mosquito. And the "netting" which is a big plastic box is a nice plus. The Bad: It is constantly stopping with some alert. I had one along time a go and spent hundreds on whipis to clear the carburetor. I finally tried the another brand. After a decade my other brand finally stopped working. I read reviews that Mosquito Magnet fixed their issues. I guess not Major issues: #1. The Alerts There is absolutely no why of knowing what the alert is that caused it to stop. What's one line is different then what is in the documents sent with it. Most cases, it just starts again without doing anything. Then some of the alerts solutions don't say what to do! In particular the fuel full or continents. WHat we are back to whipits to clear the line! Seriously? #2. Restarting Also once you get an alert there is no way to start it again without disconnecting the battery. The battery compartment is too small. The wires do not fit in them well. And the "door' to get in to it has already broken. I've already pulled it off over 50 times trying to get it to start again.Response From Mosquito Magnet®Jennifer : Consumer Relations Representative
Thank you for taking the time to provide this feedback! We are very sorry for this experience and would like to learn more about what is occurring. For further assistance, please feel free to contact us directly. Our Consumer Relations Team can be reached at (800) 953-5737. We are happy to help!
Review RateDon’t Bother
Worked all of ten days. Screen locked up, no leds, customer service said “Water got into controls” unit now expensive lawn ornament. For 800 bucks you’d think they could make the controls waterproof. Don’t waste your money.Response From Mosquito Magnet®Jennifer : Consumer Relations Representative
We apologize for this unusual experience and appreciate the time taken to provide this feedback! This information has been shared with our Product Managers. Your satisfaction with your purchase is important to us and we would like to make this right! Our traps are covered by a 30 day return policy and a one year warranty with a copy of the purchase receipt. Please feel free to contact our Consumer Relations Team at (800) 953-5737 for further assistance.
Review RatePoor decision
I keep having to reset it. Not worth ktResponse From Mosquito Magnet®Jennifer : Consumer Relations Representative
Thank you for taking the time to provide this feedback. We are very sorry to hear of this experience and want you to be satisfied with your purchase! Our Consumer Relations Team is happy to provide troubleshooting assistance. The machine is also covered by a 30 day return policy with a copy of the purchase receipt. Please feel free to contact us at (800) 953-5737 for further help!
Yes we still have mosquitoes because ours came with three broken pieces but also would never start up no matter what was suggested by support. What is happening with your Q.A.? So disappointing to pay so much for something that didn’t even run. We have returned the machine but if it doesn’t run when the replacement comes we will do without it.Response From Mosquito Magnet®Jennifer : Consumer Relations Representative
We are very sorry for this unusual experience and are glad we were able to get it resolved for you! If you need additional assistance or have any further questions, please don't hesitate to contact us. Our Consumer Relations Team can be reached at (800) 953-5737.
Review RatePoor Quality Control at Manufacturing.
Did not work out of the box. Called tech support. Did troubleshooting. Still no work. Repeatedly tried to get the unit to work over an 8 day period. Finally gave up and sent it back. Hoping to get a full refund.Response From Mosquito Magnet®Jennifer : Consumer Relations Representative
We apologize for this experience. Was a Return Goods Authorization obtained before returning the unit? We do not have any information on file under this email address. Was another one given? This trap is covered by a 30 day return policy and a one year warranty. Please feel free to contact our Consumer Relations Team at (800) 953-5737 for further assistance.